A compelling narrative makes foundation for your visions, goals and focus towards Mastery.
Always forward, always up. The biggest risk in life is not taking one.
Have you ever felt you got stuck and the same dialogue kept looping in your mind? Don’t worry, we all have.
Empowering and muscling up the “power of thought” is your most important and valuable tool when dealing with an ever changing uncertain environment.
At times it becomes necessary to re-focus and re-evaluate. Finding out “what am I not seeing” and “what else can be true” opens the mind, expand awareness and help you navigate uncharted waters.
With my background leading large teams in a multi-national, mutli-cultural environment, both under normal conditions and during crisis / emergency scenarios, I know I have what it takes to make a difference in your life.
Don’t loose momentum. Don’t let disruptive thoughts run on a hamster wheel in your head and waste what you can achieve. Being able to see things from different angles opens up new possibilities and creates new opportunities. Find out what you are not seeing at this moment and what else can be true. A Coach knows what to do in order to create flow in your thought process. Coaching is a craftsmanship that creates results!
My journey in the Cruise Industry
In 2002, I embarked on a now 2-decade journey working within the cruise industry, an interesting combo of Hospitality and Shipping. While the shipping part focuses on safety, health, efficient technical operation and emergency management, the hospitality part is about operating a hotel, running several restaurants and a large entertainment scene. It also encompasses many back of the house operations also as HR, financial, laundry, waste management etc. When I joined Royal Caribbean Cruise Lines, I spent some years in Officer positions before being promoted to Captain. This was a valuable time spent to learn all the aspects of the operation. I have been trusted to hold command on several cruise ships and in 2017, I was appointed to be the Captain of Oasis of the Seas, the largest cruise ship in the world.
The hospitality part of the operation is truly fascinating and I have had the privilege to work with many extraordinary professionals over the years I spent in this environment.
Service and Hospitality are two different things, although related. Danny Meyer, the founder and CEO of the Union Square Hospitality Group explained what hospitality encompass in the following way: “If you think I’m on your side, hospitality is present. If you think I did something for you, hospitality is present. If you think I’m customizing an experience for you, hospitality is present. The way you make people feel is what they will remember more than anything. It’s about providing an emotional connection that makes them feel awesome. That’s hospitality.”
The world has experienced and are facing tremendous challenges caused by the COVID-19 pandemic in general, but the cruise industry has taken one of the biggest punches, forced to shut down all operations completely. A coaching mindset is more than ever necessary. Asking “what am I not seeing right now and what else can be true?” is much needed to find a way to operate that is safe, appealing, profitable and sustainable.
After dealing with the gigantic task to repatriate hundreds of thousands of crew members to their home countries, heavily impacted of travel and medical restrictions, while at the same time developing new concepts and procedures on how to be able to operate in the new environment, a light in the tunnel can finally be seen. Some operators were forced out of business and the survivors have been taking radical steps to meet the new normal. I am convinced that the cruise industry will be back leaner and stronger.
Blog? Newsletter? Podcast? Insta?
The light in the tunnel is sunshine.
‘Bo Goeran Peterson is an amazing Coach that really provide prerequisites for you and your team to grow. Intelligent conversations are blended with exciting practices that creates long lasting results. Bo Goeran Peterson’s background makes him the perfect coach especially for the “Hospitality Business”.